Privacy Policy

At Felario, we value your privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website or make a purchase from us.

Collection of Information

When you visit our website, we automatically collect certain information about your device and how you interact with the site.
We also collect personal information that you voluntarily provide when placing an order or contacting our customer service.

The information we collect may include:

  • IP address, browser type, device information

  • Pages viewed, search terms, and time spent on the site

  • Name, email address, phone number, billing and shipping address

  • Payment details (securely processed by our payment partners)

  • Order and return information

Use of Cookies

We use cookies and similar tracking technologies to:

  • Enable the proper functioning of our webshop

  • Improve your shopping experience

  • Analyse website traffic and usage (using tools such as Google Analytics)

  • Display personalised advertisements (through Google Ads)

By using our website, you consent to our use of cookies. You can manage or disable cookies through your browser settings.

Use of Your Information

We use your personal information to:

  • Process and ship your orders

  • Provide customer service and support

  • Improve our website, products, and services

  • Send relevant marketing communications, including personalised ads through Google Ads

Children’s Data

Our website and services are intended for individuals over the age of 16.
We do not knowingly collect personal information from children.
If you believe your child has provided us with personal data without your consent, please contact us immediately at info@felario.com and we will delete the information promptly.

Behavioural Advertising

We share limited information about your website activity with our advertising partners, such as Google Ads, to provide you with personalised advertisements across the web.

You can opt out of targeted advertising through:

Sharing of Information

We share your information only with trusted partners essential to our business operations, including:

  • Shopify, for order management, hosting, and payment processing (see Shopify’s Privacy Policy)

  • Google tools (Analytics & Ads) for analytics and marketing

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy and comply with legal obligations.
You may request deletion of your personal information at any time by contacting us via the details below.

Your Rights (UK GDPR)

We comply with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Restrict or object to our data processing

We process data only where we have a legal basis — such as your consent, to fulfil a contract, to comply with the law, or for legitimate business interests.

By using our website and services, you acknowledge and agree to this Privacy Policy.

Contact 

Website name: Felario
Company name: Saars e-comm
Chamber of Commerce (KvK): 88301915
VAT number: NL004578108B82
E-mail: info@felario.com
Company Address: Veilingdreef 85, 3331RE, Zwijndrecht, Netherlands

Customer Service Hours:
Monday: 09:00 – 18:00
Tuesday: 09:00 – 18:00
Wednesday: 09:00 – 18:00
Thursday: 09:00 – 18:00
Friday: 09:00 – 18:00
Saturday: 09:00 – 18:00
Sunday: 09:00 – 18:00